Returns and Refund Policy

Nest & Neat voluntarily offers a 30-day money-back return policy from the delivery date. This commercial policy is separate from your statutory 14-day right to cancel under UK Consumer Contract Regulations.

To be eligible for a return, the item must be:

• Unused and in its original packaging
• Accompanied by proof of purchase (order number or receipt)
• Requested within 30 days of the delivery date

• Email support@nestandneat.com with your order number and reason for return.
• Wait for our return instructions — please don't send items back before receiving them.
• Once we receive and inspect the item, we'll process your refund.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos. We'll offer a full refund or replacement at no extra cost to you.

Customers are responsible for return shipping costs. If the item is faulty, damaged, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

If you haven't received your refund yet:

• Check your bank account again
• Contact your card issuer — processing times vary
• Contact your bank

If you still haven't received it, please contact us by email at support@nestandneat.com.